EN
STEP 1
Requirement Communication
Why choose AURAE ? Are you a direct factory?
Founded in 2004, AURAE is a leading professional jewelry manufacturer boasting more than 22 years of industry experience. With our in-house factory, we offer highly competitive pricing and rigorous quality control. Advanced 3D design and CAD modeling allow us to turn your creative vision into exquisite jewelry pieces.
What is your Minimum Order Quantity (MOQ)?
We offer flexible MOQs tailored to different materials and categories:
9K/14K/18K Gold:1 pieces (or pairs) per style.
925 Sterling Silver & Brass: 50 pieces (or pairs) per style.
Stainless Steel: 100 pieces (or pairs) per style.
Cufflinks: 100 pairs per style.
9K/14K/18K Gold:1 pieces (or pairs) per style.
925 Sterling Silver & Brass: 50 pieces (or pairs) per style.
Stainless Steel: 100 pieces (or pairs) per style.
Cufflinks: 100 pairs per style.
Do you provide custom design services and 3D artwork?
Yes, we specialize in Bespoke Jewelry. To ensure every detail matches your vision, our design team provides professional 3D CAD artwork for your approval.
The Policy: A nominal design deposit is required to initiate the artwork.
100% REFUNDABLE: This design fee is fully credited back to your account or deducted from your mass production order once confirmed. Effectively, the 3D design service is FREE for all confirmed orders.
The Policy: A nominal design deposit is required to initiate the artwork.
100% REFUNDABLE: This design fee is fully credited back to your account or deducted from your mass production order once confirmed. Effectively, the 3D design service is FREE for all confirmed orders.
What is the payment policy for production?
Standard Terms: 50% deposit before production, 50% balance before shipment.
Regular Clients: A 30% deposit is acceptable for long-term partners.
Note: The unit price for pendants does not include the chain unless specified.
Regular Clients: A 30% deposit is acceptable for long-term partners.
Note: The unit price for pendants does not include the chain unless specified.
What is the typical lead time?
Our standard lead time is 25 to 35 working days, depending on the order quantity and design complexity. We strive for efficiency without compromising quality.
What is your After-Sales & Quality Guarantee?
We stand by our craftsmanship. Every piece undergoes rigorous multi-channel QC. In the rare event of issues:
Report: Please inspect and notify us of any issues within one week of receipt.
Manufacturing Defects: Confirmed quality issues will be eligible for free replacement.
Transit Damage: For issues caused by uncontrollable factors (e.g., shipping), we offer repair services at cost.
Wear & Tear: For issues arising from long-term wear, we provide repair services with a nominal fee.
Report: Please inspect and notify us of any issues within one week of receipt.
Manufacturing Defects: Confirmed quality issues will be eligible for free replacement.
Transit Damage: For issues caused by uncontrollable factors (e.g., shipping), we offer repair services at cost.
Wear & Tear: For issues arising from long-term wear, we provide repair services with a nominal fee.
